Contact Center in Retail, the 4th forum, took place in Moscow on 4-5 October. This event grasps the key aspects of building and efficient organization of contact centers in retail, client management, optimization of workforce in contact centers.
The forum was visited by over 70 professionals in client service and contact center industry who presented their cases, discussed interesting trends and topics and find use for the new information in a friendly atmosphere.
The key topics of the forum:
• Call center launch in provincial areas
• Launch of sales activities in a contact center at remote sites and in provincial areas
• Integrated system of knowledge management in a contact center
• Additional methods of profit growth with a contact center